The help desk.

Something not working, or need a change? Start here. We will point you to the quickest route.

Find the right route

1. What is it about?

Support plans

Keep it running

Monthly updates, checks and a short note on anything we spotted.

Keep it improving

Updates plus a set amount of time each month for fixes and small changes.

Pay as you go

No plan. Ask when needed; we quote before starting.

What to expect

When do you reply?

During working hours, Monday to Friday, 09:00 to 18:00 UK time. Messages sent outside those hours are read the next working day. We do not run a 24-hour service.

What should I include?

What you were trying to do, what happened instead, the device or browser, and a screenshot if you can.

What should I not send?

Passwords or personal details about other people. If we need access, we will arrange it safely.