Privacy notice.
What happens to your information on this website, in plain English.
Who we are
Trudues Ltd, 41 Steer Point Road, Brixton, Plymouth, England, PL8 2BN. Email [email protected].
When you use the contact form
Your browser sends what you typed (name, email, message and any optional phone, organisation or issue summary) to a PHP script on this website. It checks the details and hands a plain-text email to our hosting provider's mail system, addressed to [email protected]. If the mail system accepts it, you see a reference number. That means it was accepted for processing; it does not prove the email has reached an inbox. The script does not save your message.
To stop misuse, the server keeps a counter linked to a scrambled (hashed) version of your IP address for up to fifteen minutes. We keep emails we receive for as long as we need to deal with your enquiry and any work that follows. Our lawful basis is legitimate interests in replying to you, together with the consent you give by ticking the box.
Storage on your device
We use no analytics, advertising or tracking cookies. We store td-consent (essential) in local storage to remember your choice. If you accept optional storage, we also store td-ready and td-deliver to remember your ticks in the toolbox and delivery checklists. Rejecting removes them. The help desk route finder passes your choices to the contact page in the web address only; it stores nothing. Change your choice any time with "Cookie settings" at the bottom of every page.
Other websites
Fonts, images and scripts come from this website. Links to other websites only contact them if you click.
Your rights
You can ask to see, correct or delete information we hold about you by emailing [email protected]. You can also complain to the Information Commissioner's Office at ico.org.uk.